Module 1: Self-Awareness & Leadership Identity
- Understanding your behavioural style (DISC/Colours/Insights assessment)
- How your style impacts team performance
- Transitioning from technician to leader identity
- Your leadership values and purpose
- Building credibility and trust as a supervisor
- Managing the supervisor role: authority vs. influence
Module 2: Emotional Intelligence for Maintenance Leaders
- What is emotional intelligence and why it matters
- The four EQ domains: self-awareness, self-management, social awareness, relationship management
- Identifying and managing your emotional triggers
- The STOP technique for emotional regulation
- Staying composed in high-pressure situations
- Reading emotions in team members and responding appropriately
Module 3: Communication That Connects
- The communication gap: intention vs. reception
- Active listening as a core leadership skill
- Adapting communication style to different personalities
- Professional written communication (emails, reports, documentation)
- Moving from "tools" to "admin" environments
- Structured communication rhythms (daily huddles, weekly check-ins, meetings)
- Communication discipline prevents fire-fighting
Module 4: Building Trust, Delegating Work & Holding People Accountable
- Trust as the foundation of leadership (consistency, competence, care, transparency)
- Supervising former peers effectively
- Why supervisors don't delegate (and why they must)
- The delegation framework: select, set expectations, provide resources, follow up
- Holding people accountable without being "the bad guy"
- The accountability conversation framework
- Building a culture of accountability
Module 5: Safety Leadership - Creating a Culture of Care
- Safety leadership vs. safety management
- Leading by example in all safety behaviours
- The safety conversation framework (curious, not accusatory)
- Recognising safe behaviour publicly
- Addressing at-risk behaviours constructively
- Creating a speak-up culture where people raise concerns
- The two-challenge rule
Module 6: Performance Coaching & Accountability
- Setting clear performance expectations
- Effective positive feedback and recognition (5:1 rule)
- The performance coaching conversation framework
- Providing constructive feedback (specific, timely, behaviour-focused)
- Progressive discipline when coaching doesn't work
- Documentation best practices
Module 7: Conflict Resolution, Stakeholder Management & Influence
- Understanding conflict: sources and types
- The conflict resolution process (for direct involvement)
- Mediating conflicts between team members (7-step process)
- Stakeholder mapping and management
- Understanding stakeholder needs and priorities
- Influence without authority (relationships, mutual benefit, data)
Module 8: Leading Your Own Development & Thriving as a Supervisor
- Time management: Urgent vs. Important (Eisenhower Matrix)
- Time blocking and structured work rhythms
- Managing break-in work (assess, communicate, reprioritise, engage team)
- Running effective meetings (purpose, agenda, facilitation, follow-through)
- Participating effectively in meetings
- Stress management and building personal resilience
- Work-life balance in 24/7 operations
- Creating your 90-day action plan (30-60-90-day goals)
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